Your store's voice, in every reply.
Customers expect a fast, personal answer. Kovern's agents draft replies in your brand's voice, sort refund and return requests for a person's OK, and keep your suppliers and weekly numbers on track.
ecommerceThe roles that carry the most, and the work agents take off them.
- Role
Customer service rep
Agents we build- Replies in your brand's voice
- Refund and return triage
- Order issue hand-offs
- Role
Merchandiser
Agents we build- Product descriptions
- Collection copy
- Search titles
- Role
Operations
Agents we build- Supplier follow-ups
- Vendor invoice reminders
- Weekly numbers from Stripe
- Role
Store manager
Agents we build- Weekly performance summary
- Promotion drafts
- Team updates
Examples. Your agents come from your own AI Audit, so they fit how your team actually works.
From your first call to agents that run your week.
- 01 · Your roadmap
A roadmap you approve.
We price every workflow in hours and dollars, rank what to build by what it gives back, and walk you through it. Nothing is built until you say yes.
- 02 · Built for you
Built, then tried on your records.
Our builders assemble each agent from Kovern's proven parts and try it on your own records first. It reads, decides and drafts exactly as it will on the job, and sends nothing.
- 03 · Learning
It learns from your reviewer.
In its first weeks, a person on your team passes or fails every draft. It goes live only once its record is good, and anything a customer sees still waits for an OK.
- 04 · Smarter every week
Smarter every week.
Every turned-down draft teaches it. Claude proposes the fix, we replay last week's real work on it before anything changes, and each month you see what it's worth.
